Introduction
Purpose
In line with our mission to customers, the purpose of this policy is to ensure that our customers have a clear and consistent understanding of the procedures related to returns, exchanges, and refunds. Our goal is to prioritize customer satisfaction by providing a straightforward and fair process that addresses customer concerns and maintains trust in our brand. By outlining clear guidelines, we aim to enhance the overall shopping experience and foster long-term customer loyalty.
Overview
This policy covers the procedures for returning products, exchanging items, and requesting refunds. It includes information on the eligibility criteria for returns and exchanges, the time frame within which customers can make these requests, and the steps they need to follow to initiate a return, exchange, or refund. Additionally, the policy outlines the conditions under which refunds will be issued, the processing time for refunds, and any exceptions or special considerations that may apply. This ensures that customers are well-informed and can make decisions confidently when dealing with any post-purchase concerns.
1. Eligibility Criteria
Return & Exchange Policy
Condition of Items:
To be eligible for a return or exchange, all items must be unused, in their original packaging, with tags attached, and in resalable condition. Please ensure the items are returned in the same condition as received.
Time Frame:
Returns and exchanges are accepted within 7 days from the date of purchase. After this period, we unfortunately cannot offer a refund or exchange.
Proof of Purchase:
A receipt or proof of purchase is required for any returns and exchange. This helps us process your request quickly and accurately.
Product Availability: Exchanges are subject to product availability. If the desired item is not available, you will receive a refund within 48 to 72 hours.

Our Refund Policy
1. Eligibility for Refunds
• Items must be returned within 7 days from the received date.
• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
• Proof of purchase (receipt or order number) is required for all refunds.
2. Return Process
• To initiate a return, please contact our customer service team at ceu@puffnpazz.com with your order details.
• Once your return is approved, you will receive instructions on how and where to send your item.
3. Refund Method
• Refunds will be processed using the original method of payment.
• Refund will be made after 5 -7 business days after we have received and inspected the returned item.
• Refund will be made directly to the same account payment was made.
• Kindly note that the Federal Government approved VAT rate would be charge on any refund.
4. Shipping Costs
• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
• Shipping costs are non-refundable.
5. Defective or Damaged Items
• If you received a defective or damaged item, please contact us within 7 days of receiving your order. Upon request, we will arrange for a replacement or refund as the case may be.
6. Exchanges
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@puffnpazz.com
2. Exceptions and Non-Returnable Items
• Gift cards.
• Humidifier oil
• Sale items or items purchased with a discount.
• Custom or personalized products.
• Clearance items
• Refillable lighters
• Vaporizers
• Rolling papers
• Vaporizer oil

3. Policy Changes
• Updates: The company reserves the right to modify or update this policy at any time. Any changes will be promptly communicated to customers through official channels, such as updates on our website or direct notifications. We encourage all customers to regularly review our policy to stay informed of any revisions.”
Contact Information
• For any questions regarding this refund policy, please contact us at info@puffnpazz.com

We’re deeply committed to ensuring your satisfaction with our services. If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us. Your input is invaluable, and we’re here to assist you every step of the way.